GOM terms

1. Who can run group orders

The pilot is invite-only for UK-based group order managers. You are an independent seller running pre-orders for your buyers; you are not our employee or agent. You are responsible for sourcing the goods, paying the supplier, sorting, packing and posting.

2. Running an order honestly

• Only publish orders you intend to fulfil, with prices you have set yourself and realistic timelines.
• Confirm or cancel a closed order promptly. Buyers can pay before confirmation; those payments are held until you confirm the order. They should not wait weeks to learn the outcome.
• Keep the group order page current: post updates at each stage and upload supplier and packing proof. This protects you as much as your buyers.
• Post parcels to the address the buyer gave, with the service you stated, and record the tracking.

3. Online payments and payouts

You set up a Stripe account before you publish a group order. Buyers pay MyGroupOrders. Payments made before confirmation are held until you confirm the group order. We then queue their release to your connected Stripe account. Later successful payments are also queued for release, subject to any release hold and Stripe account checks. Stripe pays the transferred funds out to your bank on the fastest standard schedule available to your account. Timing depends on Stripe, your bank, and account history. You must complete Stripe’s identity and bank checks; we cannot release money to an account that has not passed them.

Buyers pay for group orders you run here through the site. Do not ask them to pay you another way for the same order.

4. Platform fee

For each buyer who pays through the site we keep a platform fee of 5% of their order, with a minimum of £1 and a maximum of £5. It is taken once per buyer per group order, from the first payment, and is not added to the buyer’s price. Later payments for shipping, customs or postage carry no fee. We may change the fee for future group orders and will tell you before we do; orders already running keep the fee they started with.

5. Cancellations and refunds

If you cancel a group order, every online payment on it is refunded to the buyers automatically and any money already transferred to you for that order is pulled back from your Stripe balance. If your balance cannot cover it, we will recover the difference from your next releases on any of your group orders.

6. Chargebacks

When a buyer disputes a card payment with their bank, the disputed amount and a £20 fee are taken from MyGroupOrders first. We will defend the dispute with the records on the platform: supplier proof, packing photos, tracking and the buyer’s delivery confirmation. If the dispute is lost, or if the records show the order was not fulfilled, we recover the amount from your Stripe balance or your future releases. Keeping your evidence current on the site is the best protection you have.

7. Holds and account action

We may pause releases to you while we look into a problem a buyer has raised, and we will tell you when we do. Repeated unfulfilled orders, misleading listings or refusing to engage with buyers can lead to your storefront being suspended.

8. Tax and legal

You are responsible for any tax on your income from group orders and for complying with UK consumer law as the seller. Stripe will ask you for identity details as a sole trader.